Privacy Policy

Introduction

neuralacay is committed to protecting the privacy and security of personal data we collect from programme participants, website visitors, and corporate clients. This privacy policy explains how we collect, use, store, and protect your personal information in accordance with Singapore's Personal Data Protection Act (PDPA) and other applicable data protection regulations.

By accessing our website or participating in our training programmes, you acknowledge that you have read and understood this privacy policy and consent to the data practices described herein.

1. Data Collection

1.1 Personal Data We Collect

We collect the following types of personal data:

• Contact Information: name, email address, phone number, mailing address
• Professional Information: job title, company name, industry, professional background
• Programme Information: learning objectives, technical background, programme preferences, attendance records
• Payment Information: billing details, transaction records (payment processing handled by third-party providers)
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages
• Communication Data: messages sent through contact forms, email correspondence, support requests

1.2 How We Collect Data

Personal data is collected through:

• Website contact forms and inquiry submissions
• Programme enrollment and registration processes
• Email and telephone communications
• In-person consultations and meetings
• Website cookies and analytics tools
• Corporate training programme coordination

2. Use of Personal Data

2.1 Primary Purposes

We use your personal data for the following purposes:

• Processing programme registrations and managing enrollments
• Delivering training programmes and educational services
• Communicating about programme schedules, updates, and materials
• Providing customer support and responding to inquiries
• Processing payments and maintaining financial records
• Sending programme-related notifications and reminders
• Conducting skills assessments and tracking learning progress

2.2 Secondary Purposes

With your consent, we may also use your data for:

• Sending information about new programmes and workshops
• Sharing educational content and industry insights
• Conducting satisfaction surveys and gathering feedback
• Improving our training programmes and website functionality
• Analytics to understand programme effectiveness and user preferences

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific purposes such as marketing communications
• Contract Performance: To fulfill our contractual obligations for delivering training programmes
• Legitimate Interest: For business operations including customer support and service improvement
• Legal Obligation: To comply with applicable laws, regulations, and tax requirements

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your data with trusted third-party service providers who assist in operating our business:

• Payment processors for handling transactions
• Cloud service providers for data storage and hosting
• Email service providers for programme communications
• Analytics platforms for website usage analysis

These providers are contractually obligated to protect your data and may only use it for the specified purposes.

4.2 No Sale of Personal Data

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4.3 Legal Requirements

We may disclose your personal data when required by law, legal process, or governmental request, or when necessary to protect our rights, safety, or property.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Secure servers with restricted access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

While we strive to protect your personal data, no security system is completely impenetrable. We cannot guarantee absolute security but maintain industry-standard protective measures.

6. Data Retention

We retain your personal data for the following periods:

• Programme Records: 5 years after programme completion for documentation purposes
• Financial Records: 7 years as required by Singapore tax and accounting regulations
• Marketing Data: Until consent is withdrawn or you request deletion
• Website Analytics: 26 months for aggregated usage statistics
• Contact Form Submissions: 3 years unless a business relationship develops

After the retention period, we securely delete or anonymize your personal data unless longer retention is required by law.

7. Your Rights

You have the following rights regarding your personal data:

To exercise these rights, please contact us at:

Email: [email protected]

Phone: +65 6392 4817

8. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about our cookie practices, please review our Cookie Policy.

You can manage cookie preferences through your browser settings or our cookie preference center.

9. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected data from someone under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your personal data is primarily stored and processed in Singapore. If data transfers to other jurisdictions occur, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.

11. Changes to Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through:

• Prominent notice on our website
• Email notification to registered users
• Updated "Last Updated" date at the top of this policy

Continued use of our services after changes indicates acceptance of the updated policy.

12. Contact Information

For questions about this privacy policy or our data practices, please contact: